Napakka Oy's Terms and Conditions

These General Terms and Conditions of Sales apply to all customer purchase agreements with Napakka Oy. By subscribing you agree to these General Terms.

Customer Registration
Napakka Oy is a wholesaler. Business registration requires a Business ID.

All prices quoted are shown in EUR and exclude VAT. Valid VAT will be added to the prices shown in the catalog and on the web.

Price Changes
We reserve the right to change prices. We reserve the right for text, price and image errors in our online store and catalogs. We may not be able to accept your order due to these errors. Technical errors may occur on the website and can be reported to customer service at

Delivery time
Usually ships in 1-4 days. The delivery time of the order is determined by the product's delivery times. If the order contains items that are not currently in stock, the order will not be shipped until all items are ready for shipment. In this case, we will separately contact the subscriber. Delivery time is indicative and does not bind the sender. If your order is urgent, mention it when you place your order. The delivery time for customized and other special products will always be confirmed separately when ordering.

Delivery Terms & Conditions
Shipping costs for domestic parcel deliveries are always € 9.90 / shipment (excl. VAT). Orders for stock items valued over € 220 (excl. VAT) will be delivered free in Finland. Deliveries of customized products and shipments abroad will be delivered and charged as agreed and these terms and conditions will be confirmed upon order.

Corporate Customers:
Our parcel deliveries in Finland is delivered by Posti. Local deliveries in the Helsinki metropolitan area is handled by a local carrier. Pallet and bulk shipments will be delivered to the recipient's loading dock or other reception facilities at street level. Shipping charges will be applied to uncollected parcels. Undelivered shipment beyond our or carrier's control does not cancel the order and does not release the recipient from liability for the shipping costs already incurred.

Private Customers:
Shipments for private customers are delivered to the Post's service points as a postal parcel. The parcels are stored at the post service points for 7 days. Shipping charges will be applied to uncollected parcels. Unpicked delivery does not cancel the order and does not release the recipient from liability for the shipping and return costs already incurred.

Pick-up from Napakka's warehouse:
The order can also be picked up from Napakka's warehouse. For pick-up orders, the buyer will be notified when the items are available for pickup. If the products have not been picked up within 14 days of the first notification, the order will be canceled by Napakka.
Pick-up address: Ruosilantie 14, Helsinki. Opening hours

Post-deliveries valued under € 15 (excl. VAT) will not be delivered.

Return policy
Customer returns and refunds must be specifically agreed with our customer service: / 09 452 00400. Contact should be made within a reasonable time of receipt of the goods. The product must be returned no later than 14 days after the return has been agreed with our customer service. If the reason for the return is other than the defective quality of the product, damage of the product or any error in the product specifications, the seller is entitled to recover the shipping and return charges from customers. The right of return applies only to unused products with their original packaging unless any further agreement made with us. Any product returned in violation of these terms will not be refunded or returned.

Remarks of damaged deliveries must be made upon receipt of the shipment. Comments and claims on the order and invoice must be made within 7 days of receipt of the goods or invoice. Any comments and claims of the product quality shall be made and given us within a reasonable time without delay.

Terms of payment
Payment terms for billing customers are 14 days net unless otherwise specifically agreed with our customer service. Invoicing and debt collection are handled by Brang Oy with Napakka's authorization. The late payment interest rate is 16%. Credit rating of the billing customers will be checked from Suomen Asiakastieto when order will be processed by us. Napakka reserves the right to request a prepayment for the orders if the subscriber has malfunctions in his credit history or payment history. Invoices are primarily sent electronically as e-invoices or by email. As of  March 1, 2021, the paper invoicing surcharge is € 3.90 (excl. VAT).

The paying agent information

Adyen BV
E-commerce transaction mediator is implemented by Adyen BV (EU-VAT: NL817154243B01). All data and money transactions are SSL-protected, so no one can see your data. Adyen handles data according to PCI-DSS-standard. More info about Adyen:
Info For Shoppers
Terms and Conditions
Contact Adyen

Nordic office

Adyen Nordic AB
Kungsbron 16, 12 tr
111 22 Stockholm
T: +46 (0) 8-124 009 50

Dutch head office

Adyen N.V.
Simon Carmiggeltstraat 6-50
1011 DJ Amsterdam
The Netherlands
T: +31 85 888 8138

Dutch Business ID (KvK): 34259528


Other terms and conditions
The products are the property of Napakka Oy until they have been paid for in full. For invoice corrections that are beyond our control, we charge a processing fee 10 EUR (excl. VAT).

Changes to terms and conditions
We are entitled to change these terms and conditions. The most recent version of the terms and conditions is always available in our homepage